Terms Of Services

Welcome to LOVA LOVA. By using our website and placing an order with us, you agree to the terms outlined below. We’ve kept these terms simple and transparent so you know exactly what to expect when shopping with us.

1. About Our Store

LOVA LOVA is an online eastern womenswear brand offering clothing and related products through our website.

We reserve the right to update, modify, or discontinue any product, service, or part of our website at any time without prior notice.

2. Products & Product Information

We do our best to display our products, colours, sizes, and details as accurately as possible.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in fabric, colour, print, or finishing may also occur and are not necessarily considered defects.

Product availability and prices are subject to change without notice.

3. Orders

Once you place an order, you will receive an order confirmation through the contact information provided at checkout.

Please make sure that your name, phone number, email address, and delivery address are correct before placing your order.

LOVA LOVA reserves the right to cancel or decline an order in certain situations, including incorrect pricing, product availability issues, incomplete information, or suspected fraudulent activity.

4. Pricing & Payments

All prices displayed on our website are in PKR unless stated otherwise.

We accept the payment methods available at checkout.

For online payments, your order will be processed once the payment has been successfully received and verified.

5. Shipping & Delivery

Our standard delivery time is 4–7 working days after dispatch.

Delivery times may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Please ensure that someone is available at the provided delivery address to receive the order.

For complete details, please refer to our Shipping Policy.

6. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Items must meet the conditions mentioned in that policy to qualify for an exchange or return.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order so that we can assist you.

7. Customer Responsibility

Customers are responsible for providing accurate information when placing an order.

LOVA LOVA is not responsible for delays or failed deliveries caused by incorrect addresses, incorrect contact information, or the customer's unavailability to receive the order.

8. Website Use

You agree to use our website only for lawful purposes.

You may not use our website to:

Misuse or interfere with the website
Attempt to gain unauthorized access to our systems
Submit false or fraudulent information
Copy, reproduce, or misuse our content, images, designs, or branding without permission

9. Intellectual Property

All content on the LOVA LOVA website—including photographs, product descriptions, logos, graphics, designs, text, and branding—is owned by or licensed to LOVA LOVA unless otherwise stated.

This content may not be copied, reproduced, distributed, or used commercially without our prior written permission.