At LOVA LOVA, we respect your privacy and want you to feel comfortable shopping with us. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit or shop through our website.
1. Information We Collect
When you place an order, contact us, or interact with our website, we may collect information such as:
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Your name
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Phone number
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Email address
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Billing and delivery address
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Order and purchase details
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Payment-related information
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Information you provide when contacting our customer support
We may also automatically collect certain information when you browse our website, such as your device type, browser, IP address, and general website activity.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Confirm and communicate with you about your orders
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Provide customer support
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Process payments
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Handle returns and exchanges
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Improve our website, products, and shopping experience
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Send you updates, offers, and new collection announcements if you have subscribed to our newsletter
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Prevent fraudulent or unauthorized transactions
We only use your information for legitimate business purposes and to provide you with a better shopping experience.
3. Payment Information
Payments made through our website are processed through secure third-party payment providers.
LOVA LOVA does not directly store your complete debit or credit card details. Payment information is handled by the relevant payment provider according to their own privacy and security practices.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers who help us operate our business, such as:
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Courier and delivery companies
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Payment service providers
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Shopify and other technology providers
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Website and analytics services
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Customer support services
These providers only receive the information necessary to perform their services.